Mac-Gray Campus Solutions employs the latest technologies to ensure the campus laundry program fully meets students’ needs. Our in-house R & D department has developed several proprietary systems specifically designed for our campus laundry programs to elevate the level of service we can provide to our partners.
Our integrated technology systems provide user-friendly service reporting methods along with fast, accurate service dispatch. Along with this, our automated service reporting alerts us of problems before they become a nuisance to anyone on campus. Together, these systems are designed to reduce machine downtime and increase student satisfaction.
TechLinx™ provides a direct link to our service technicians in the field. Our proprietary software eliminates slow, manual dispatch, so service requests reach technicians’ cell phone within seconds.
LaundryLinx™ enables service requests to be placed online with just a few clicks. Our secure, customized web site allows the user to select locations and problems from drop-down menus to ensure accuracy. Also, every service request can be tracked from start to finish for total transparency. The convenience of LaundryLinx service reporting is enjoyed on over 400 campuses across the country.
LaundryView®’s patented technology detects machine malfunctions and automatically sends a service request though our LaundryLinx system. Schools with LaundryView capture 75% of all service requests automatically – before they become an inconvenience!
We are focused on delivering superior service technology systems that will improve the overall campus laundry experience. Whether it's simple service reporting, real-time automated dispatch, or speedy resolution of issues, no other provider can match the comprehensive service program provided by Mac-Gray Campus Solutions.